Free Custom Insurace

Our Guarantee

In the rare event that your footwear is seized by customs authorities during transit, we’ve got you covered. We understand the complexities of international shipping, and our insurance policy is designed to ensure you never lose your investment.

How It Works

If your package is intercepted or seized by customs:

1.Notification: If you receive an official seizure letter or your tracking status indicates a customs hold for more than 14 business days, please contact us immediately at hypeefake@gmail.com.

2.Verification: Provide us with a photo or scan of the official customs documentation or a clear screenshot of the tracking status.

3.Reshipment: Once verified, we will arrange a one-time free replacement of your order. We will ship a brand-new pair to you at no additional cost.

Policy Details

1.Cost: This insurance is provided free of charge for all customers worldwide.

2.Alternative Address: In some cases, we may request an alternative shipping address for the replacement to ensure a successful delivery.

3.Exclusions: This policy covers customs seizures only. It does not cover packages that are lost or stolen after they have been marked as “Delivered” by the courier, nor does it cover standard temporary delays caused by routine customs inspections that do not result in a seizure.

Why We Do This

We stand behind our products and our shipping methods. By offering free customs insurance, we take full responsibility for our logistics network and ensure that your shopping experience with hypeefake is completely stress-free and reliable.